Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. Except where required by applicable law, we do not offer refunds under this voluntary exchange policy. You can return the product for an exchange under the requirements below. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
- The product is defective.
- Product must be in original packaging.
- Product must be unused.
To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Shipping items
Contact us first. Do not send products until we authorize the return and confirm the correct address and instructions.
We provide the authorized return address and instructions after reviewing your request.
You will be responsible for paying for the shipping costs regarding the items that you wish to exchange. Except where required by applicable law, we will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Required remedies
This voluntary exchange policy does not limit rights or remedies required by applicable law, including refunds required for qualifying canceled, delayed or unshipped orders. Contact us about a damaged, defective, incorrect or missing order so we can review the issue and arrange any remedy required by law.
Reporting an order problem
Please send your order number, a description of the problem and photos if available to support@rootrisesupplements.com. Contact us about damaged, defective, incorrect or missing items so we can review the issue and provide appropriate instructions.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, please email support@rootrisesupplements.com or call +1 970-888-1018.
This document was last updated on October 7, 2026.